From: info@sandals.com
Subject: Sandals Issue confirmation
To: GRAPHICDESIGN_RI@YAHOO.COM
Date: Friday, June 25, 2010, 2:01 PM
Thank you for contacting Sandals and Beaches Resorts!
A client profile and an issue has been opened for you with the following contact information:
Name: XXXXXX Smith
Email: GRAPHICDESIGN_RI@YAHOO.COM
Day Phone: 401-XXX-XX84
Night Phone: 401-XXX-XX04
Best hours to Call: Don't Call
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You have been assigned the following ticket number and password.
With this password and your email address you can now log in to the Sandals and Beaches
Email Response Center to keep track of your issues and responses.
Issue Ticket Number: 897320391
Password: XXXXXXXX
URL Sandals and Beaches Response Center ===>
http://ets.sandals.com
PLEASE ALLOW 24-48 BUSINESS HOURS FOR A RESPONSE TO BE POSTED.
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The following is the Issue you created.
Subject: Complaint and request for refund
Message: We have a complaint about Sandals. We booked our honeymoon and have a list of problems, from bugs in our room (in the sugar provided with our coffee, I have this on video), to a noisy air conditioner (also on video), to unprofessional and even vulgar behavior by your staff (also of course... on video). The food made us sick daily with diarrhea.
The happiest day of our Sandals "all inclusive" (this is false advertising) vacation was the day we left.
Please contact me at your earliest convenience. We would like to request a full or partial refund of the money we spent, there is no way this package was worth what we were charged. Credit or other Sandals offers for future trips is not desired, we would not consider visiting any Sandals resort after our experience in Jamaica.
Failing that I can post the footage I have online and build a site about our Sandals experience for the review & consumption of the public. I would also provide this footage to local news stations who would be interested in the story (my cousin is a news reporter who has already expressed interest in an expose).
You have my information. You have until Tuesday June 29th 5:00 P.M. EST to respond, after which I would turn my video evidence over to local TV news & will also post these videos on YouTube & begin construction of a site about our extremely disappointing honeymoon experience at Sandals.
XXXXXX Smith
Thank you for contacting Sandals and Beaches Resorts.
http://www.sandals.com
http://www.beaches.com
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