Follow Up to Sandals' Request for Information

Your request: In order to properly route your concerns to our Customer Service department, we do need you to provide your comment/complaint in writing along with your date of arrival, booking number (if possible), the name of the resort where you stayed, the names of the guests in your party, and your complete mailing address. Please send this information via email to customerservice@grp.sandals.com Our Initial (UNRESOLVED) Complaint: We have a complaint about Sandals. We booked our honeymoon and have a list of problems, from bugs in our room (in the sugar provided with our coffee, I have this on video), to a noisy air conditioner (also on video), to unprofessional and even vulgar behavior by your staff (also of course... on video). The food made us sick daily with diarrhea. The happiest day of our Sandals "all inclusive" (this is false advertising) vacation was the day we left. Please contact me at your earliest convenience. We would like to request a full or partial refund of the money we spent, there is no way this package was worth what we were charged. Credit or other Sandals offers for future trips is not desired, we would not consider visiting any Sandals resort after our experience in Jamaica. Failing that I can post the footage I have online and build a site about our Sandals experience for the review & consumption of the public. I would also provide this footage to local news stations who would be interested in the story (my cousin is a news reporter who has already expressed interest in an expose). You have my information. You have until Tuesday June 29th 5:00 P.M. EST to respond, after which I would turn my video evidence over to local TV news & will also post these videos on YouTube & begin construction of a site about our extremely disappointing honeymoon experience at Sandals. XXXXXX Smith Requested Information: Sandals Grande Ocho Rios Room Category: Riviera Luxury Arrival Date: 15/JUN/10 Departure Date: 22/JUN/10 Booking Number: 4771795  Guests: XXXXXXX Arenson, XXXXXX Smith Mailing Address: XX XXXXXX  Street, Smithfield RI, 02917 Please note that on your website, it shows this issue as "closed" and it is anything but. If we are not granted a significant refund for the egregious problems associated with our honeymoon we plan on making this as public as possible and would consider retaining legal counsel to assist in recovery of our expenditure for services not provided as described in your advertising. Please respond at your earliest convenience. XXXXXX Smith & XXXXXXX Arenson